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Policies

Payment

We currently accept PayPal and major credit cards for all merchandise purchases.  Receipt of payment funds must be verified prior to shipment.  We will need to charge sales tax accordingly per local tax rates to California purchasers and or shipping destinations.

Order Processing 

Upon receiving payment confirmation, each purchase shall be processed, securely packed and shipped within a reasonable time frame of typically 3-5 business days.  During new product launches or restocks, processing times can run up to 10 business days. All orders shall be posted via USPS including, but not limited to tracking, delivery confirmation and insurance with delivery confirmation. 

International buyers shall be fully liable and responsible for paying their own country's import tax, duties, fees, etc. as applicable. We do not know these extra fees or how your country makes such assessments.  The retail values of the items purchased shall be listed true and correct on customs declaration forms in order to be adequately insured in the event the package becomes lost or damaged.   

Combined Orders

Unfortunately we are unable to combine multiple orders placed.  For maximum processing & shipping efficiency as well as accuracy of tracking orders we cannot group orders together. Please be certain of your full intended purchase prior to placing an order.

Shipping

We can ship to virtually any address in the world, US and International!  Note that there may be restrictions on some products, and some products cannot be shipped to international destinations. Please note such exclusions on individual listings. 

The shipping method and cost that we charge has been calculated based on the current shipping service provider fees indicated when purchasing an item, plus reasonable packaging costs, tracking and delivery confirmation when available and insurance when deemed appropriate.  

Should there ever be a gross over-charge of shipping fees that have automatically been charged through the shop calculator for multiple items, we will gladly estimate the true charges, plus estimated packaging costs and credit back any shipping overages to your Paypal or credit card account. US - 1st item $3.95 - discounted each additional item / Canada - 1st item $11.95 - discounted each additional item / Worldwide - 1st item $14.95 - discounted each additional item.  Please add items to cart to review precise shipping fees based on your intended order.

To keep shipping costs low, most orders are shipped via USPS First Class mail with insurance.  ORDERS ARE DELIVERED TO THE USPS IN BULK QUANTITIES.  PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE USPS TO SCAN YOUR PACKAGE INTO THEIR SYSTEM.  DUE TO BULK DELIVERY TO THE USPS, THEY HAVE INDICATED THAT THEY DO NOT ALWAYS INITIALLY SCAN ALL ITEMS NOR SCAN CONSISTANTLY ALONG THE WAY.  UNFORTUNATELY WE HAVE NO CONTROL OVER THEIR SYSTEM.  Time in transit typically takes 2-5 business days for US destinations and can typically take up to 30 days for international destinations. Please be aware that this is the time frame of the USPS carrier and we have no control over unforeseen delivery delays.  We appreciate your patience.  TO AVOID POSSIBLE DELIVERY DELAYS OR PACKAGE NOTED "UNDELIVERABLE", PLEASE BE SURE TO ENTER YOUR SHIPPING ADDRESS INCLUDING ZIP CODE CORRECTLY AT CHECKOUT.

How To Get Free Shipping!

Yayyy, no need to manually enter a coupon code!  Your shopping cart will automatically wipe out all shipping charges when your cart checkout meets the minimum order totals (Pre-tax) as follows:  FREE Shipping All Orders - US $50+, Canada $100+, Worldwide $200+ (after net discounts and pre-tax).  

PLEASE READ if you are experiencing issues during checkout -If your cart contains the exact total threshold to receive FREE Shipping (example $50 in the US) the system will automatically waive the shipping fees.  If you later add a coupon code resulting in a lower order total than the required threshold to qualify for FREE Shipping, your cart will be rejected.  Please either 1. Remove the code to allow FREE Shipping or 2. Add to your order to receive FREE Shipping and a discount, or 3. Remove an item to allow the discount code (shipping fees shall apply).

Returns Policy

Shipped Orders

Please note that all nail polish products are classified as personal use cosmetics, in which we cannot accept returns or exchanges once they have been shipped from our facility.  Please be certain of your choices prior to making an order.  

In the event an order is returned to us by the USPS as "undeliverable" or "unable to forward" due to customer error in entry of the "ship to" address at checkout, we will gladly re-ship your order upon payment of addlitional shipping fees equal to the original shipping fees, or may cancel and refund your purchase (exclusive of original shipping).

Pre-Shipped Orders

Standard orders may be canceled at anytime prior to shipment or pre-shipment for a full refund. Pre-shipped is defined as order already packaged and or shipping label has been generated. Sorry, we do not accept cancellations or returns for custom or special requested orders.

Damaged Or Defective Item

We will gladly accept returns for damaged or defective items.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  

Damaged or Defective items shall be replaced at no cost providing the following:  Buyer inspects the item and verifies damage by digital photo and emails a description of the damage along with photo attachment within 72 hours of receiving the item as verified by the date of delivery confirmation to: superchiclacquer@yahoo.com.  Items received broken or damaged during transit shall require clear photos of the damage as well as an affidavit of loss completed and submitted by the customer.

Promotional & Special Discount Codes

In order to receive credit for any applicable promotions or special discounts that may currently be offered, you must input the code during checkout.  Due to the uniqueness of the special promotional codes that may be offered,  we are unable to post them here on this site.  Be sure to check out your favorite blogs, Youtube Channels & social media sites and grab your savings code today!  Please note only 1 discount code may be applied per transaction during checkout and may not be combined with any other offer(s).

Additional Policies & FAQ's

We will describe all of our products in as much detail as possible and provide clear, untouched photos for true representation. We truly appreciate honest feedback as we feel it is crucial for especially new buyers to rely upon in gaining trust.  Please feel free to contact us should you have any questions or just want to chat! 

Product Reviews

We welcome all product reviews and value our customer's honest opinions!  All reviews published are the original content written by the customer/author.  We strive our best for 100% customer satisfaction and ask for the opportunity to resolve any unforseen issue that may unfortunately occur.  Reviews pending approval with less than a 4 Star rating must include the authors first name along with their order number so we can verify and confirm the transaction details as well as have the opportunity to resolve any issues.  Anonymous, inappropriate or content not containing the requirements noted above will be disapproved.    

Thank you for your amazing fanship and support of our SuperChic Lacquer brand of innovative handcrafted nail polishes and may you always Marvel The Adventures In Beauty!